Shipping and Returns
Fulfillment & Dispatch
All orders placed via our online boutique are fulfilled and dispatched by a third-party company. This company will dispatch your order from the location nearest to the delivery address or based on stock availability.
Please allow up to 7 working days for your order to be delivered under standard shipping. Express deliveries will be expedited and prioritized over standard shipments.
As a gesture of our appreciation, most orders may include complimentary samples from our range of fragrances or products. The inclusion of these samples is at our discretion.
Benefit from free shipping on orders £200 or above. This applies to standard delivery only.
Customs & Taxes
The listed shipping charges exclude customs or other taxes. Depending on the country of origin and its regulations, additional customs or taxes may apply. These additional charges are the responsibility of the customer upon receipt.
If your delivery address falls within a remote area, be aware that delivery delays might occur. We do our utmost to ensure prompt deliveries; however, remote locations might experience extended delivery times.
Sealed Products: For a full refund, products must be returned in their original sealed condition. Shipping costs are non-refundable.
Opened Products: If a product has been opened, it can still be returned. However, only up to 50% of the paid amount may be refunded. Alternatively, a voucher for the same value of the returned product may be provided for future purchases. The decision between a partial refund and a voucher lies at our discretion after reviewing the state of the returned item.
Concerns & Contact
If you have concerns about your order or require assistance with a return, please use the contact form available on our Online Boutique.
Standard Shipping Rates
- UK Mainland: £12
- Other UK Islands and Remote Areas: £20
- EU: £20
- US: £30
- All Remote Areas (outside the above regions): £40
Express Delivery Rates
- UK: £20
- EU: £30
- US: £50
- US: £30
- Remote Areas: £60