Shipping Returns

Fulfillment and Delivery Partners

Testament London operates under Testament London LTD and the Testament Group, working exclusively with trusted international logistics partners to guarantee premium service. We are proud to collaborate with Swiss Point, Slovakia as our primary fulfillment center for the European Union, allowing us to offer fast, efficient, and reliable order dispatch across the region.

Our delivery network includes:

• United Kingdom → Royal Mail, DHL
• European Union → DPD, UPS
• United States and Asia → DPD, UPS

Orders are dispatched from the nearest available stock location, ensuring optimized delivery speed and minimal transit time. Please note that we do not operate a flat shipping fee system. Shipping charges are calculated dynamically at checkout, based on the destination and the selected premium tracked courier service. This guarantees that every shipment is securely tracked and handled with the utmost care.

Order Processing and Dispatch Timelines

To maintain an efficient and streamlined process, we kindly request customers to allow:

• Up to 24 hours for order processing
• Up to 24 hours for dispatch preparation

While many of our express shipments arrive the following business day, actual delivery times will depend on the destination and courier service chosen. Customers will receive tracking details once their order has been dispatched, allowing them to monitor their shipment in real time.

We encourage all customers to create an account on our online boutique. By doing so, you can easily keep track of past and current orders, manage your preferences, and access exclusive updates and offers. Account holders benefit from a seamless overview of their order history and enhanced tracking and traceability.

Returns and Exchanges

Due to the exclusive nature of our fragrance products and the classification of perfumes as personal-use items, Testament London can only accept returns under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• The return must be initiated within 14 days of receipt.
• Customers are required to contact our support team in advance to obtain a return authorization and detailed return instructions.

Shipping fees are non-refundable, and customers are responsible for covering the return shipping cost unless the product was received damaged or in error. We strongly recommend using a tracked return service to ensure secure and documented delivery back to us.

Customer Support and Contact

For any inquiries related to orders, deliveries, returns, or general assistance, we invite customers to contact our support team at:

admin@testament-collection.com

Our dedicated team is available to assist with any questions and will work to provide prompt and professional support throughout your journey with Testament London.

Additional Information

Please note that it is at the sole discretion of Testament London to include complimentary gifts or samples within any shipment. While we delight in surprising our clients with these special touches, they are provided voluntarily and are not guaranteed with every order.

We strongly encourage all visitors to carefully read and review our Terms and Conditions before making any purchase or using our online boutique. By engaging with our platform, customers acknowledge their understanding and acceptance of these policies, which are in place to protect both the client and the company, ensuring a transparent and trustworthy shopping experience.

Our Commitment

At Testament London, we believe that luxury is not limited to the product itself—it extends to every step of the client experience. From the moment you browse our collection to the final delivery of your order, we are devoted to offering an elevated standard of service that mirrors the care, precision, and artistry poured into every bottle we craft.

We thank you for placing your trust in us and welcome you to the Testament London community.