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Testament Collection
Frequently Asked Questions
Everything you need to know about Testament Collection.
Orders & Shipping
Where can I check my order status?
What are your shipping times?
Which countries do you ship to?
Do you offer free shipping?
How do I track my order?
Can I change my shipping address or payment details after ordering?
How do I cancel or modify my order?
What courier services do you use?
Where can I check my order status?
What are your shipping times?
Which countries do you ship to?
Do you offer free shipping?
How do I track my order?
Can I change my shipping address or payment details after ordering?
How do I cancel or modify my order?
What courier services do you use?
Returns & Exchanges
What is your return policy?
How do I initiate a return or exchange?
Can I exchange my fragrance for a different scent?
Do you accept returns on opened products?
What happens if my order arrived missing an item or containing the wrong product?
I didn’t receive my free samples/welcome gift—what do I do?
What is your return policy?
How do I initiate a return or exchange?
Can I exchange my fragrance for a different scent?
Do you accept returns on opened products?
What happens if my order arrived missing an item or containing the wrong product?
I didn’t receive my free samples/welcome gift—what do I do?
Account & Website
How do I create or log into my account?
I’m having trouble creating an account—what should I do?
How do I reset my password?
How can I update my personal information?
How do I subscribe to or unsubscribe from your newsletter?
How do I create or log into my account?
I’m having trouble creating an account—what should I do?
How do I reset my password?
How can I update my personal information?
How do I subscribe to or unsubscribe from your newsletter?
Product & Ingredients
Are your fragrances extrait de parfum, eau de parfum or eau de toilette?
How long do your fragrances last on skin?
Do batches differ in ingredients or scent?
Are your perfumes vegan and cruelty-free?
Do you use natural or synthetic ingredients?
Are your perfumes allergen-free? How can I check ingredients?
Are your fragrances genderless?
Are the bottles refillable?
How many sprays are in each bottle size (e.g. 65 ml)?
Do your fragrances comply with IFRA regulations?
Are your fragrances extrait de parfum, eau de parfum or eau de toilette?
How long do your fragrances last on skin?
Do batches differ in ingredients or scent?
Are your perfumes vegan and cruelty-free?
Do you use natural or synthetic ingredients?
Are your perfumes allergen-free? How can I check ingredients?
Are your fragrances genderless?
Are the bottles refillable?
How many sprays are in each bottle size (e.g. 65 ml)?
Do your fragrances comply with IFRA regulations?
Perfume Usage & Care
How should I apply fragrance?
How do I layer different scents?
How should I store my fragrances?
How do I test a fragrance properly?
Can I spray perfume on clothes, hair or skin?
Do you have a fragrance quiz or profiling tool to help me choose?
How should I apply fragrance?
How do I layer different scents?
How should I store my fragrances?
How do I test a fragrance properly?
Can I spray perfume on clothes, hair or skin?
Do you have a fragrance quiz or profiling tool to help me choose?
Samples & Discovery Sets
Do you offer samples or discovery sets?
Are samples free?
What’s included in your discovery set?
How can I redeem a discount or voucher from a discovery set purchase?
Do you offer samples or discovery sets?
Are samples free?
What’s included in your discovery set?
How can I redeem a discount or voucher from a discovery set purchase?
Membership & Loyalty
What are the benefits of joining the "Testament Society"?
Do members get free shipping?
How do I earn and redeem loyalty points?
How do I update or cancel my membership?
What are the benefits of joining the "Testament Society"?
Do members get free shipping?
How do I earn and redeem loyalty points?
How do I update or cancel my membership?
Sustainability & Ethics
Do you use sustainable or recyclable packaging?
Are your bottles made from recyclable materials?
How do you source your ingredients? Are they ethically produced?
Do you use sustainable or recyclable packaging?
Are your bottles made from recyclable materials?
How do you source your ingredients? Are they ethically produced?
Gift Options & Special Services
Do you offer gift wrapping?
Do you sell gift cards?
Can I include a personalized message?
Do you offer corporate gifting or bulk orders?
Do you offer gift wrapping?
Do you sell gift cards?
Can I include a personalized message?
Do you offer corporate gifting or bulk orders?
Brand Story & Design
Who founded Testament London?
What inspired the name "Testament"?
Why is it "Testament Collection" and "Testament London"?
What is the design story behind the bottle and cap?
What does the carved pattern on the cap represent?
What is your mission and vision?
What does "slow perfumery" mean to you?
Where are your fragrances formulated and produced?
Who founded Testament London?
What inspired the name "Testament"?
Why is it "Testament Collection" and "Testament London"?
What is the design story behind the bottle and cap?
What does the carved pattern on the cap represent?
What is your mission and vision?
What does "slow perfumery" mean to you?
Where are your fragrances formulated and produced?
Customer Service
How can I contact customer support?
What are your customer service hours?
When can I expect a response to my email or DM?
I haven’t received a reply to my message—what should I do?
How can I contact customer support?
What are your customer service hours?
When can I expect a response to my email or DM?
I haven’t received a reply to my message—what should I do?
Health & Safety
Can I wear your perfumes if I’m pregnant or breastfeeding?
Do your perfumes contain allergens like nuts or gluten?
What should I do if I have a reaction to a fragrance?
Can I wear your perfumes if I’m pregnant or breastfeeding?
Do your perfumes contain allergens like nuts or gluten?
What should I do if I have a reaction to a fragrance?
Wholesale & Partnerships
How can I become a stockist or retailer?
Do you offer wholesale pricing?
Do you collaborate on bespoke scents?
Can I buy testers for my store?
How can I become a stockist or retailer?
Do you offer wholesale pricing?
Do you collaborate on bespoke scents?
Can I buy testers for my store?
Promotions & Discounts
How do I use a promo code?
Do you have seasonal sales?
Can I combine multiple discount codes?
How do I redeem a gift voucher or coupon from a third-party partner?
How do I use a promo code?
Do you have seasonal sales?
Can I combine multiple discount codes?
How do I redeem a gift voucher or coupon from a third-party partner?
Miscellaneous
Do you produce limited editions or special collaborations?
Do you offer home or body products besides perfume?
Can I order custom engraving on bottles?
Do you produce limited editions or special collaborations?
Do you offer home or body products besides perfume?
Can I order custom engraving on bottles?
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