Shipping And Returns
To deliver all orders in the UK and Europe, Sweet Arabian is using different providers for shipping services, such as DPD, UPS, TNT, DHL, and Royal Mail. For the USA, Canada, Middle East, South America, and Asia we ship via FedEx, UPS, TNT, or DHL. Costs for this luxury shipping option are calculated at checkout.
Arrives in 2– 5 business days with a tracking number.
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees. International orders must be shipped to the cardholders address.
UK Complimentary Delivery – FREE
We offer complimentary delivery on all orders to UK addresses to be delivered by the end of the next working day.
UK Express Delivery – £15
Our next day delivery service rate is £15. Orders must be placed before 1.pm for delivery before 12.pm noon next day.
Delivery is from Monday to Friday, excluding bank holidays
Europe Delivery – £15
Delivery within 2 – 5 working days to mainland Europe.
RETURNS POLICY & PROCEDURE
If for any reason you are not entirely satisfied or you change your mind, you have a legal right to cancel the contract at any time up to the end of 14 days after you receive the products.
To exercise your right of cancellation, you must give written notice to us at the postal address or email address shown below, giving details of the products ordered and order number. [email protected]
Sweet Arabian LTD, 20-22 Wenlock Road, London, United Kingdom | N17GU
All products must be returned in a saleable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the products, its packaging, its security seals have been used, removed, broken or tampered with.
Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.
The following clauses apply if you wish to return an order delivered to you in the UK, EU & Non-EU:
- Complete the returns form and place in a box.
- Place the products in original packaging for protection during transit.
- After you have emailed [email protected] regarding your return, we will email by return, with documents and instructions to shippers.
- You will receive an email return label, shipment instructions, and customs invoice (if applicable) and a link for you to schedule a pickup.
Refunds on UK and EU Orders. Within 14 days of us receiving your order back by post, or receiving proof that your order was returned to us, we will refund you the original purchase price and delivery charge for your order provided that you return the products to us in a saleable condition. Refunds will be made back to the same card used to pay for the order.
Refunds on a Non-EU Order. If you placed your order and paid for it to be delivered to a Non-EU country, then within 14 days of receiving your Order back by post we will refund you the original purchase price for your order provided that you return the products to us in a saleable condition. Please note that we shall not refund the original delivery charge or any local customs duties charged to you at checkout and paid to a local customs authority.